Futures Recovery

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Carol Reid Futures Recovery Healthcare

Carol Reid, RN, BSN, CCM

Director of Utilization Management

Carol is an accomplished healthcare professional with more than 20 years of experience at providers focused on behavioral health. Originally from Lancaster, PA she attended Penn State University to earn her Bachelor of Science in Nursing degree. Her professional career began as a Registered Nurse (RN) in Florida and she transitioned to utilization review in 2005.

At Futures, Carol’s role is vital and her perspective as a nurse is paramount to successfully bridging the connections between Futures, our patients, and health insurance companies. She is responsible for the prospective, concurrent and retrospective caseloads utilization review activities. Behind the scenes, she monitors, maintains and advocates for appropriate levels of care as Futures’ patients progress in early recovery through detox, inpatient, residential, partial hospitalization, intensive outpatient program and outpatient services. In addition, she is an incredible resource to the admissions team as they assist families and loved ones with understanding the complexities of health insurance plan benefits as they relate to Futures and alternative providers.

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