At Futures, case managers are the hub of the wheel. These specialized members of the clinical team make a significant difference in the effectiveness and experience of addiction treatment. Case managers are a client’s primary point of contact during their time at Futures and coordinate every aspect of the client’s care and services.
Case management is an often overlooked but vital part of effective, coordinated care. The role of case managers is multifaceted and requires a specialized skill set and experience. Case managers are adept at meeting client needs and supporting a positive treatment experience while ensuring that they are making positive clinical progress. Case managers regularly assess each client’s progress and work with their care team counterparts to adjust care plans as needed. They also empower clients by helping them take increasing responsibility for their recovery and ongoing care. Case managers also make treatment stays more practical and less stressful by assisting clients to fulfill important home or workplace obligations without threatening therapeutic progress. A client’s case manager can arrange the use of phones and computers to correspond with colleagues, family members, and institutions. Case managers excel at ensuring that managing life outside of treatment does not interfere with the critical work of therapy and healing.
Case managers also act as bridges to client families, professional resources, and ongoing care teams. During treatment, case managers communicate with client family members to update status and arrange family visits and therapy sessions. They may also interact with client employers, lawyers, or other specialized service providers as necessary. Case managers are also involved with aftercare and discharge planning. They identify and contact care providers in the client’s home community and establish a relationship to facilitate a smoother transition into ongoing care after treatment at Futures.
Clients often develop a close and open relationship with their case manager. Getting to know clients is as enjoyable as it is helpful. By coming to understand the backgrounds, challenges, and aspirations of each client, case managers are better able to help clients navigate and individualize treatment services and resources. The experienced case managers at Futures work hard to make each client’s treatment experience more effective, fluid, and rewarding.